Manage your subscription.
Your seat is billed by Paddle, our reseller. In Paddle’s customer portal you can cancel auto-renewal, change the card and download invoices.
Signing in, and when you cannot
Sign in with the email address you paid with. Paddle emails a sign-in link to that address — the email you typed at checkout, which may differ from the email of your Autodesk account.
Cancelling stops the next charge. Your seat keeps working until the end of the year you have already paid for — the same rule as in section 04 of the Terms & Conditions.
No longer have access to the email address you paid with, or did a company pay for your seat? Write to support@intellibom.ca.
Bought on the wrong Autodesk account? Buy again while signed in to the right one, and email support@intellibom.ca within 14 days of the first purchase: we refund the first purchase in full, once per customer.